Refund & Returns Policy

We want you and your pet to love PawBall™. If you're not satisfied, we're here to make it right.

30-day guarantee

If your pet doesn't take to PawBall™ within 30 days of delivery, contact us for a refund. No hoops, no hassle.

How to start a return or refund

Email basteven12@gmail.com with your order number and a short note about the issue. We'll reply with next steps within 1–2 business days.

Condition

For returns, items should be in reasonable condition with the original packaging where possible. Refunds are issued to your original payment method once approved.

Damaged or wrong item

If your order arrives damaged or incorrect, email us a photo and we'll arrange a replacement or refund right away — at no cost to you.

Refund timing

Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank.